Frequently asked questions

Enter your tracking number on the homepage or the Track page to see its current status and full history.

Double-check the number for typos. If it still doesn't work, reach out through the Contact page and we'll look into it.

Yes, international shipping is available — see the Services page for details.

Once you look up your tracking number, you'll see an option to enter your email and get notified at every status change.

Delivery times vary by service and destination. Check the estimated delivery date shown on your tracking page.

An exception means there's an issue that needs attention (e.g. a customs hold or delay). Check the timeline on your tracking page for details, or contact us for help.